5.         PACKING










1.         General Provisions

a.         The terms and conditions set out below (the “General Terms and Conditions of Sale”) shall form part of all agreements executed between Gemmo Group S.r.l. and the Buyer for the supply of the products of Gemmo Group s.r.l. (the “Products”).

b.         The General Terms and Conditions of Sale shall apply to all transactions executed between Gemmo Group s.r.l. and the Buyer, without any need of express approbation, being sufficient the reference to the same ones enclosed to the offer and available in the website

c.         Any different term or condition shall be applied only if previously written and agreed between the parts.

d.         Gemmo Group s.r.l. reserves the right to change or integrate the General Terms and Conditions of Sale by enclosing them to the offers or to any other written communication sent to the Buyer.

2.         Offers, Orders and Order Confirmations

a.         Offers issued by Gemmo Group s.r.l. are valid for 30 (thirty) days as regards quantities and prices stated in them. The delivery terms shall not be considered binding because they depend on the moment of the receiving of the order and on the production loads.  Example: if the offer is issued today and the order comes after 25 days, the date of delivery depends on the working load in that moment and will be stated in the order confirmation that will be sent  (see “c”).

b.         Gemmo Group s.r.l. produces following its operative instructions and drawings; therefore, Gemmo Group s.r.l. shall not follow the technical specifications or production requirements of the Buyer.  In the case of drawings provided by the Customer, they will be re-drawn by Gemmo Group S.r.l., so for the construction of  these  pieces  Gemmo Group  S.r.l. will follow its  standard production process.

c.         Gemmo Group s.r.l. shall not send back orders signed for acceptance to the Buyer. The orders of the Buyer will be followed (usually within 8 following days) by the order confirmation of Gemmo Group s.r.l.  (complete with all the elements of the contract according to the agreements specified in  the offer – see a -)   that the Buyer shall return WITHIN 8 DAYS, per fax or e-mail, stamped and signed FOR ACCEPTANCE.  Gemmo Group s.r.l. will not accept modifications to its order confirmations under any circumstances; if mistakes are noticed on the order confirmation, the Buyer must contact the Sales  Department  to point out the mistake and, if acknowledged, a new order confirmation will be issued and sent to the Buyer to replace the incorrect one.

d.         THE CONTRACT WILL BE EXECUTED ONLY WITH THE ACCEPTATION (as described in the previous letter “c”) OF THE ORDER CONFIRMATION. Gemmo Group s.r.l. shall accept telephone orders too, but only for spare parts and following the procedure and the conditions of previous letter “c”.

Gemmo Group s.r.l. reserves the right to suspend the production or anyway the delivery of the products until the order confirmation signed by the Buyer has been received.

e.         Modifications of the contract shall be previously written agreed.  Following the new agreement, the Buyer shall send the updated order that will be followed by the order confirmation of Gemmo Group s.r.l. and following acceptance, as ruled at the previous letter “d”. Otherwise, Gemmo Group s.r.l. does not take any responsibility for possible mistakes and/or misunderstandings.

f.         Anticipations or postponements of the delivery dates (to be made according to the provisions of the previous letter “e”) shall be required with a notice of at least 8 working weeks. In any case, the goods shall be collected within the year of the scheduled delivery.

g.         The agreed delivery date  is indicative only and shall not be binding for Gemmo Group s.r.l., as  it might be affected by delays of its suppliers.

3.         Prices and Terms of Payment –  Retention of Title

a.         The prices of the products stated in the offer and in the order confirmation shall exclude any statutory VAT, which shall be payable according to the terms of payment stated on the order confirmation and on the invoice. All prices of the products of Gemmo Group S.r.l. written on the offer and on the order confirmation do not include packing and transport costs, unless otherwise agreed.

b.         All money on account paid before the delivery are considered as earnest. Therefore, Gemmo Group S.r.l. will issue a single invoice after the production of the goods.

c.         The terms of payment are those written on the order confirmation and on the invoice.

d.         The terms of payment have effect from the ready good notice as stated at 4 letter “c”.

e.         The payment of the Net invoice price shall be made free of any reduction.

f.         Interest will be payable on late payments starting from the due date, in accordance with the Italian Legislative Decree 231 of  09.10.2002.

g.         In the event that the Buyer fails to make payments within the agreed time and manner or is subject to seizures, protests and / or bankruptcy proceedings, or disposes of all or part of its assets to its creditors or reaches an agreement with its creditors for a moratorium on debt, Gemmo Group s.r.l. Shall, at its sole discretion, have the right to modify the conditions of payment or to suspend or cancel further deliveries and to declare all its claims arising from the business relationship as immediately due. Moreover, Gemmo Group s.r.l. may in such event request for anticipations on the payments or a warranty deposit.

h.         The Buyer shall not be entitled to make any set-off, deduction or reduction, unless his claim to that effect have been definitively upheld in by a court of law.

i.          Gemmo Group s.r.l. informs the Buyer that all the credit is insured and therefore, in case of failed payment, the recovery of the credit is made by the insurance company of Gemmo Group s.r.l. and the costs shall be charged to the Buyer.

j.          The goods sold remain the property of Gemmo Group S.r.l. until full payment of the price and any accrued interest has been received. All risks regarding loss off goods resulting from e.g. theft, fire, or accident, pass to the Buyer on the date of delivery to the carrier, or when a written request is made to the Buyer to collect the goods.

4.         Terms of Delivery

a.         The terms of delivery shall be considered the date when the goods are ready at the shipping area of Gemmo Group s.r.l.

b.         The agreed date of delivery, as written in the order confirmation, is approximate and not binding, as specified at point 2, letter “h”.  For this reason there is a delivery tolerance period of  90 days during which Gemmo Group shall not be liable for the payment of  penalty charges or compensation for damages.  If there are any delays beyond said tolerance limit, the Buyer has the right to withdraw, subject to a formal written notice to comply within not less than 30 days. In case of withdrawal, the Buyer will have the right to secure repayment of advances paid to Gemmo Group s.r.l., with the exclusion of any compensation or other claim.

c.         Unless otherwise agreed, the delivery of the products shall be EXW (Incoterms 2000) Gemmo Group s.r.l. Gemmo Group s.r.l. shall send a copy of the delivery note per e-mail or fax, stating the date of the ready goods.  The cost and the organisation of the transport shall be at the expense of the Customer, unless otherwise agreed.

d.         Gemmo Group s.r.l reserves the right to reasonably deliver in instalments.

e.         The force majeure or other unforeseen incidents outside the responsibility of Gemmo Group s.r.l. including, without limitation, strikes, locks-out, acts of public authorities, subsequent cease of export or import opportunities shall, for their duration and in accordance with their impact, relieve Gemmo Group s.r.l. from the obligation to comply with any agreed time for delivery and release it from any responsibilities consequent a lacked or delayed delivery.

f.         Gemmo Group s.r.l. does not accept the products return, unless otherwise agreed in writing. Any costs arising thereof shall be at the expense of the Buyer.

5.         Packing

a.         Gemmo Group s.r.l. packages, unless otherwise agreed, all its products with heat-reducing nylon and, in case of palletisable products, puts them on pallet.

b.         The costs of the packing  are written on the offers, order confirmations and invoices, and are always at the expense of  the Buyer.

6.         Duty to Inspection and Acceptance of Products

a.  Upon taking possession of the products, the Buyer shall immediately :

check the quantities, integrity of the packing and conformity of the Products and inform the Sales Department of Gemmo Group s.r.l. about any anomalies within 24 hours.  If the notification of defects of the packaging shall come out of the terms above, they shall not be considered.

b.     In case of complaints regarding Product defects, the Buyer shall comply with the following procedures and deadlines:

1) the notification shall be made no later than eight working days from the delivery. In the event that the dispute is in relation to a hidden defect, the complaint must be made within eight days of it being discovered;

2) the detailed complaint regarding the defects shall be sent to Gemmo Group s.r.l. within the above mentioned deadlines via e-mail or fax or they will be considered null and void. Notifications made by telephone are  not accepted;

3) the notice must clearly specify the kind of the alleged defects and photos must be enclosed, when possible;

4) the Buyer, when Gemmo Group s.r.l. requires him to do so, must agree to make the products available for inspection; such inspection shall be carried out by Gemmo Group s.r.l. or  by any expert nominated by Gemmo Group s.r.l.

c.       Any Product to which a dispute has not been raised in accordance with the procedures and deadlines set out above shall be regarded as approved and accepted by the Buyer.

7.         Right of Inspection

a.     Gemmo Group s.rl. gives the Buyer, upon notice, the possibility of inspecting the  goods in production at its facilities.

8.         Documentation and certifications

a.         Gemmo Group s.r.l. gives the Buyer the possibility to require a copy of the operative instructions (recalled on the drawings starting from 18.07.2007), which describe the standard production process of Gemmo Group s.r.l. :

Operative instruction for the painting           7/5.3-IO1

Operative instruction for the fusion welding of metallic products, tanks, manifolds, jacks, oil dynamic cylinders         7/5.3-IO2

Operative instruction for heat-treatment       7/5.3-IO3

Operative Instruction for the Precision Grade of dimension,  forms, pairing, threads and jacks spot-facing            7/5.3-IO4

b.         For the end products (CE marked) destined for end users Gemmo Group s.r.l. will supply, and pack together with the  product, a paper copy of the User’s Manual and of the CE Certificate.  A copy of the manual in electronic format will be available in the Reserved Area of the website .

c.         For the partly completed machinery (parts of machinery such as tracked undercarriages or motorised undercarriages) destined to be incorporated on complex machinery Gemmo Group will make the User’s Manual and the CE Certificate available on the Reserved Area of the website, from where the must be downloaded. .

d.         Inside the User and Maintenance Manual there is also a Warranty and CE Conformity Certificate.

e.         The Reserved Area is protected by a password. The Username and Password will be given to the Buyer while sending the delivery note (see 4.c.).

9.         Terms and Conditions of Warranty

a.         Gemmo Group s.r.l. warrants that the Products are free from defects and comply with the technical specifications stated in the offers and in the order confirmations.

b.         Gemmo Group s.r.l. ensures the proper operation and the good quality of all the parts of its machines for the period indicated in the Warranty and CE Conformity Certificate (12 months unless otherwise agreed). If the machine is used more than 48 hours a week, the Manufacturer reserves the right to reduce the warranty coverage in due proportion. The warranty is limited to manufacturing defects and does not include normal wear and tear, the tools and other equipment supplied with the machine.

c.         In the event of defects or non-conformity recognised by Gemmo Group S.r.l  the latter, may, at his own choice., repair or replace the goods or reimburse part of the price paid by the Buyer Under no circumstances will monetary compensation exceed the  price paid for the defective goods. Returned goods will not be accepted unless authorized in advance.

d.         Parts that are obviously defective parts be returned to Gemmo Group S.r.l., with prior written consent, at the buyer’s expense. They must be returned together with a delivery note for repair, in which the problem regarding the part must be specified. The part will be made available the Buyer, repaired or replaced in the shortest possible time.  Shipment and transport costs are always at the expense of the Buyer.

e.         Breakages, defects and incorrect functioning caused by the following are excluded from the warranty and result in the termination of any obligations on behalf of Gemmo Group s.r.l:

•          Wrong positioning or tampering of the machine.

•          Inexperience, incorrect use, overloads.

•          Lack of or insufficient maintenance.

•          Delayed report of the detected defects.

•          Different use from the established one.

•          Any modifications or change made on the machine and on the attachments included in the delivery without the Manufacturer’s authorisation.

•          Use of  non original spare parts and/or lack of  respect of  the instructions given in the User and Maintenance Manual.

f.         If, following  repairs performed by Gemmo Group s.r.l  during the warranty period it is  found that failures were not attributable to Gemmo Group s.r.l., and therefore not covered by the warranty, all expenses, the cost of the replaced parts and labour will be charged to the Buyer.  Any assistance and repairs to the products are always carried out at Gemmo Group s.r.l. premises which reserves the right of retention art. 2756 civil code.

g.         In case of machine downtime due to faults, even if covered by the warranty, Gemmo Group s.r.l. is entitled to a reasonable time in which to carry out the necessary repairs and to eliminate the reported faults.  No compensation for the damages due to machine downtime and no extension of the warranty period will be granted. No extensions for outstanding payments or requests for the cancellation of current agreements will be accepted.

h.         In case of failures of a component during the warranty period, it is necessary to proceed as follows:

•          Communicate promptly to Gemmo Group s.r.l. the type of damaged component.

•          Gemmo Group s.r.l. Shall supply the Customer with a new component on consignment (transport is at the Customer’s expense) as soon as possible.

•          The Buyer shall send the damaged component back, with a delivery note for repair, in which the problem with the part is specified and written authorization, within a maximum of 10 days from the receiving of the new piece. If the damaged component  is not received by Gemmo Group s.r.l. within this deadline, it will no longer be covered by warranty.

•          As soon as Gemmo Group s.r.l. receives the damaged component  it will examine it  or their supplier will examine it.  Then a report regarding the cause of  failure will be sent to the Buyer.

•          If the failure is recognised as being covered by the warranty, the Buyer will be refund as follows:

– Gemmo Group s.r.l. will authorise the Buyer to issue a sales invoice for the failed component for the same value of the new previously supplied component invoiced by Gemmo Group S.r.l.;

– the broken part will be owned by Gemmo Group s.r.l.

•          If the failure is not recognised as being covered by the warranty, the Buyer will pay the sales invoice for the new component and shall notify Gemmo Group s.r.l. in writing, choosing among the following possibilities:

1. ask for the return of the non repaired part;

2. ask for the repair of the part paying the relevant costs;

3. authorise Gemmo Group s.r.l. to scrap the part.

10.       Limitation of Liability

a.         Catalogues or other advertising materials of Gemmo Group s.r.l. are only an indication of  the type of Products and the information contained herein shall not be binding. Gemmo Group s.r.l. assumes no responsibility for errors or omissions contained in its catalogues or promotional materials.

b.         Gemmo Group s.r.l. will do everything in its power to deliver the products within the time agreed (if any) but under no circumstances will it be liable for any loss or damage whatsoever caused directly or indirectly by any delay in the completion of the contract or delivery of the Products.

c.         The remedies provided for in these general conditions of sale are only the Buyer’s rights in the case case of justified objection raised in accordance with the provisions of paragraphs in 6 and 9.. In particular Gemmo Group s.r.l. shall not be responsible for any direct or indirect damage or loss of profit due to the use, the inability to use, or the incorporation of the products in other products, unless in the case of wilful misconduct or gross negligence on the part of Gemmo Group.

d.         La Gemmo Group s.r.l. will accept complaints only directly from the Buyer.

11.       Discretion Obligation

a.            During negotiations and after the conclusion of the contract, the parties agree to keep the “confidential information” which they become aware during the contract secret.

b.    “Confidential  information “ refers to all tangible and/or  intangible information, data, and  paper and electronic documents, including all orally transmitted information concerning technical, sales and organisation aspects, that every part shall let know to the other part  in connection with the agreement; information and data concerning the strategies of both companies, the development plans of new projects and new products, the production and organisational methods, the data and information regarding customers and markets and generally the documents (drawings, information files, specifications, etc.) and the knowledge, which represent the significant property of experiences and know-how and are reserved and in possession of both parties and vital information about the strategic plans, which every part would like to study and eventually to develop on the occasion of the agreement. The models, samples and prototypes are also object of “confidential  information”.

c.           The following information shall not be considered as “confidential  information”:

–           information which were already of public domain before the date of the beginning of the contractual negotiations;

–           the parties are able to prove that they were already aware of them before the start of contractual negotiations;

–           it is possible to demonstrate that they have been created and developed independently, without using information provided by the other party.

d.  All “Confidential  Information” either of Gemmo Group S.r.l. or of the Buyer:

•          shall be used by both parties exclusively for the purposes and  aims of the agreement, unless in case of derogations clearly  granted in writing by both parties;

•                      shall be kept confidential by both parties within their own organisation, which shall be bound to the same confidentiality obligations and that cannot be  transferred or divulged to a  third party without the written permission of  every underwriter of the agreement.

•                      the parties shall be directly responsible of the behaviour of their employees and collaborators in order to protect the discretion of Information.

•                      shall  remain exclusively of property of the party which supplies it;

•              the obligation of discretion shall have a validity of five years from the signing of the contract. All documents of every party in possession of the other party at the date of the cessation of the confidentiality obligation shall be given back to the subject who supplied them.  Under written authorisation of the interested party, these documents can be destroyed under the responsibility of whoever possess them.

•                      unless otherwise agreed, the receiving party cannot claim patents on “innovations ” developed on the basis of of information supplied by the other party.

•            each party must adopt all necessary measures in order to prevent the disclosure of “confidential information” and in particular, without limitations to the generalisation of the aforesaid, to allow the access only to employees and/or trustworthy collaborators, who are bound in advance to the same obligations of secrecy and confidentiality.

12.       Applicable Law

All the agreements executed between the Buyer and Gemmo Group s.r.l. shall be governed by Italian laws. In the event of international sales the 1980 Vienna Convention regarding International Sales will apply.




The GDPR recognise that the protection of natural persons in relation to the processing of personal data is a fundamental right.
GEMMO GROUP S.p.A. acknowledges that the contractual relationship with its Business Partners (e.g. suppliers, customers, consultants, resellers) implies processing of personal data of their directors, employees and collaborators (hereinafter “personnel”). At such regard, the Controller and shall collect and process their personal data in compliance with the obligations of correctness, lawfulness, transparency and protection of confidentiality and integrity in accordance with the principles and requirements of the legislation on the protection of personal data and as provided for in this notice.

  1. Data Controller

Data Controller is the company Gemmo Group Srl, P.IVA: 02963740242, con sede in via Della Tecnica 34, 36025 Noventa Vicentina (VI) Italy Tel: +39.0444.887141, E-mail:, PEC:

  1. Categories of data and necessity of processing:

Personal Data are processed for the purposes indicated in paragraph 3 and in particular for the management of the business relationship with the Business Partner.

The Controller processes the following data categories:

  • contacts data: such as name, e-mail, company or organization of reference, telephone, mobile phone, e-mail address and postal address,
  • functions: skills, job role, and circumstances related to the relationship with the Business Partner,
  • correspondence: any information contained in messages exchanged for the a.m. purposes;
  • performance events: visit on site, quantity and quality of work performed, complaints.

Data are usually provided directly by the data subject or by the Business Partner that can be a company, an individual firm or a natural person. Data can also be collected by a different source, including other business partners and public registers.
The provision of personal data is optional insofar as it is possible to manage the relationship with the Business Partner and comply with the provisions of the law without processing personal data.

  1. Purposes of processing

a) Pre-contractual needs (e.g. preparation of our offers or orders, solvency checks, negotiations);
b) Fulfilment of contractual obligations (supply or purchase of goods and/or services, including the management of delivery obligations and of the logistics and transport functional to it, contacts with subjects in charge of providing a service);
c) Fulfilment of legal obligations (e.g. book-keeping, tax formalities, administrative and accounting management, safety at work);
d) Management of all aspects of the relationships with Business Partners, including management of credit facilities and risk control (fraud, insolvency, etc.), legal claims, litigation, financial services management, insurance, production management, telephone directory management, statistical processing;
e) sending commercial and promotional communications to the Business Partners, including direct offers of goods and services, via email, text messages, phone calls, social networks, market research.

  1. Legal basis for processing

The legal basis for processing personal data consists of:

  • execution of pre-contractual measures at the request of the interested party;
  • the performance of the contract to which the data subject is party with his or her employer or principal, in necessary connection to the contractual relation between the Controller and the Business Partner;
  • fulfilment of legal obligations to which Controller is subject, such as invoicing, accounting, financial statements;
  • legitimate interests of the Controller, such as the safeguarding of its rights and company assets, company security and improvement of the organization and its IT system, improvement of service quality, transmission of offers, improvement of know-how, training of staff, sending newsletters, invitations to seminars and events, exhibitions and fairs, legal claims, provided that the interests and rights of the interested party do not prevail according to a balancing assessment performed before each processing and without prejudice to the right of opposition of the data subject for certain processing based on the legitimate interest of the Controller.
  1. Communication of personal data to third parties

The above described personal data shall be shared by the Controller with the data subject’s employer, business partners, consultants, insurance companies (injury or damage), tax authorities (book-keeping inspection).
Any transfer of personal data to third countries, if necessary for the performance of the contract between the Parties, shall be subject to the appropriate safeguards provided by the law.
The data controller is not allowed disclose to third parties the personal data for purposes which are different from those above described.

  1. Duration of processing

Personal data are processed for all the duration of the contractual relationship and for ten years after its termination (time limitation for any claim arising out of the contract) or even for a longer period, if this is required by the circumstances (e.g. in the event of a dispute).
For the purpose of compliance with legal obligations the period is provided by the applicable law (e.g. ten years for documentation of commercial transactions Art. 2014 and 2220 civil code).

  1. Means of processing

Processing can be performed with or without the aid of electronic or automated tools, safeguarding data protection against intrusion, unauthorized access, alteration and loss of data. The data processing is carried out by the Data Controller also through data processors and / or external data processors and their representatives, in compliance with current legislation.
The data are stored in systems, IT supports and servers located in Italy. Data on physical support, if collected, are kept in locked archives only accessible to authorized personnel.
The Controller has taken the necessary technical and organizational data protection measures to guarantee the confidentiality, integrity and availability of personal data and in particular to prevent unauthorized access, alteration, diffusion, loss or destruction.

  1. Data Subject’s rights

Data Subject has the right to obtain free information on processing of its personal data, including the origin of personal data, the purposes and methods of processing, the logic applied in case of processing carried out with the aid of electronic tools, the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as authorized representatives, processors or third parties with whom the Controller has contractual relations.

The interested party also has the right to obtain:

a) updating, rectification or, when interested, integration of data;
b) the cancellation, rendering anonymous or blocking of data processed in violation of the law and those that do not need to be kept for the purposes for which the data were collected and subsequently processed;

The interested party has the right to object, in whole or in part:

a) on legitimate grounds, to the processing of personal data concerning him / her, even though they are relevant to the purpose of the collection;
b) to the processing of data concerning him for the purpose of invitations to events, sending newsletters and not strictly related to the fulfillment of the contract concerning him.

At the request of the interested party, the Data Controller will limit the processing or allow the portability of personal data provided by the data subject.
Requests for deletion of data will be considered within the limits of the permitted, taking into account the legal and contractual obligations related to data retention.
The subject may at any time exercise their rights by sending  a registered letter, or a PEC to the controller
In any case, any request received by the Controller will be taken into consideration upon verification of the identity of the entitled person.

  1. Complaints

For any complaints, the interested party may write to the Data Controller by direct addressing the request by  registered mail or PEC to the Controller; without prejudice to their right to contact the Authority responsible for the protection of personal data or the authority of the different European country in which they live or work.

  1. Other information

The privacy policy of GEMMO GROUP S.p.a may undergo changes in the future. The new editions of the information will show the date of their dissemination or publication.
For any further information and clarification, the business partner can send an e-mail to:

Noventa Vicentina., 31/12/2018




The data controller is Gemmo Group s.r.l.

Legislative Decree no. 196/2003, Art. 7 – Data Protection Code.

  1. The interested party shall have the right to obtain confirmation as to whether or not personal data concerning the same party exist, regardless of their being already recorded, and communication of such data in intelligible form.
  2. The interested party has the right to be informed:
    1. Of the source of the personal data;
    2. Of the purposes and methods of the processing;
    3. Of the logic applied to the processing, if the latter is carried out with the help of electronic means;
    4. Of the identification data concerning data controller, data processors and the representative designated as per article 5, paragraph 2;
    5. Of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
  3. The interested party has the right to obtain:
    1. Updating, rectification or, where interested therein, integration of the data;
    2. Cancellation, transformation in anonymous form or the blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
    3. Certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
  4. The interested party has the right to object, in whole or in part:
    1. on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
    2. to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.

Navigation Data

This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, and other parameters related to the user’s operating system and computer environment. These data are only used to extract anonymous statistical information on website use as well as to check its correct operation. The data might be used to establish liability in case computer crimes are committed against the website.

Data provided voluntarily by users

Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s).

Cookie policy

Cookies are computer files or partial data that can be stored on your computer (or other devices enabled to surf the web, for example, smartphones or tablets) when you visit a website. Usually a cookie contains the name of the website from which the cookie comes, the “life“ of the cookie (i.e.: how long will stay on your device), and a value, which is usually a unique number generated randomly.

Why do we use cookies?

We use cookies to allow you to use our website at its best. Cookies can also be used to help us to speed up your future experiences and activities on our site. Moreover, we use cookies to compile anonymous statistics that allow us to understand how people use our site and to help us improve the structure and contents of this site. We cannot identify you personally through this information.

What type of cookies do we use?

Two types of cookies can be used: ’session cookies’ and ’persistent cookies’. ‘Session cookies’ are temporary cookie files, which stay on your device as long as you browse the site. A ‘persistent cookie’ remains for a longer period, i.e. until you manually delete it (the length of time the cookie on your machine depends on its life and your browser settings).

Some of the pages you visit may also collect information using pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, information on the use of the website regarding which pages are displayed and how many times they are displayed, can be stored and be used to display adverts of our products on other websites (remarketing). However, this does not retain your personal data.

Cookies used on our website

Third party cookies:

  • Third party cookies (Google Analytics) are used for statistical purpose to collect information on the visited pages, the number of accesses and the type of device used and other technical informations. Your personal data are not stored or saved in any way.

How can I check or delete cookies?

Cookies can be deleted by means the appropriate function of the browser you are using. In some cases deletion can be performed selectively, thus deleting only the cookies of a particular website. Disabling the cookies, they will not be saved. However, doing this, could affect your navigation experience and use of the website, in particular, your order basket might not work properly.